The Real Business Cost of a Toxic Company Culture
Tuesday, 20 August 2019 / Vaughan Reed
Tuesday, 20 August 2019 / Vaughan Reed
Have you ever been to a workshop for a full day of learning only to scratch your head when someone asks you just days later what you
learnt? Long term retention of key learning is the biggest challenge organisations face when it comes to using traditional methods of
learning and development such as face to face training, online workshops and online learning systems.
Until recently, companies have overlooked how the changing work environment, through digital advancement, has created communication
challenges that traditional methods are not equipped to handle. How antiquated is information on a staff noticeboard; how inundated are we
with emails; how much workplace clutter is created with posters around the office and how easy is it for rumours to spread when people hear
inaccurate information via unofficial sources? A platform for consistent, effective communication has been missing – no wonder employees
feel uninformed!
One thing driving a great company culture is open and transparent communication. This does not happen by accident; a team of inspiring leaders help their employees understand how they fit into the bigger picture through a deliberate communication strategy. An essential ingredient of an excellent communication strategy is effective targeting. Understanding an audience, knowing the right messages, timing and methods of delivering them are all critical in getting employees to take notice and ‘give a damn’.
Companies with a healthy culture are the ones who don’t just keep doing what they’ve always done; they recognise the need to move away from
the traditional means of communication to tell their stories more effectively and meet the demands of their ‘increasingly digital’
audiences. They know that visual communications are more powerful and understand the connections between communication, employee
satisfaction, customer satisfaction, productivity and profitability.
Some companies are now paying more attention to what we know about the power of visual communication and are using it to improve their internal communications outcomes.
Here are a few considerations that create compelling reasons for companies to switch to more visually-based communication methods to inform, motivate and engage their employees:
The use of symbols and similar visual communication tools date way back; to times when cavemen communicated through wall paintings. Although visual communication is by no means a new phenomenon outside the workplace, it has received little specific attention from employers wanting to tell their stories and get their messages across to employees until recently.
Why would you expect 20th Century modes of communication to be effective in a workplace where employees’ everyday lives are occupied with 21st Century technology that delivers information visually, instantly and in small bites that grab and hold their attention? Twitter, Instagram, Facebook, LinkedIn – how could the widespread use of these things not create an appetite for organisations to change the way they communicate to their employees and achieve the cut-through they desire?
‘Excited’ is the best way to describe how clients feel when they discovered Vibe, a visual communications platform developed by Auckland-based tech company, Vibe.fyi Limited.
Finally, they had found a platform to mimic the impact of the visual, bite-size, instant messages audiences experience through social media. Vibe promised to be ‘an innovative way to transform the way companies share knowledge, tell stories and inspire workforces’ and so far, it is doing just that by elevating its employee communications – making them more visible. Vaughan Reed, Vibe.fyi’s Managing Director, confirms this visibility and impact is exactly what Vibe was created to do – in fact, “Amplifying Employee Communications” is Vibe’s tagline.
Our clients have recognised the need to develop their culture and create a more connected, productive environment
“Our clients have recognised the need to develop their culture and create a more connected, productive environment where employees care not only for themselves and the work they do, but also about each other and their environments. These better connections are external as well as internal and improving the customer experience is a key measure of improving their company culture.”
“One of the things our clients love about Vibe is how flexible it is to work in a variety of settings – our clients’ workforce is generally spread across the country and are very mobile, so the challenge to create unity is complex. Vibe allows us to overcome a lot of those communication hurdles.” explains Vaughan.
Article By Vaughan Reed [LinkedIn]
Vaughan is the Managing Director @ Vibe.fyi. Making it easy for organisations to communicate business
critical information in a way that will inspire today’s workforce.